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Collecting the right information at the right moment helps you deliver a smooth and personalized experience.
Oskar lets you ask for essential info up front — while keeping the booking flow fast and friction-free.

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Add Custom Fields

Create your own questions, such as:
  • “Special Requests”
  • “Experience Level”
  • “Allergies”
  • “Preferred Instructor”
Add them under:
Organization Menu (top left) → Settings → Custom Fields Custom fields appear during checkout for all relevant services, events, or resources. Learn more in:
Custom Pricing & Fields

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Capture Notes & Remarks

Enable a simple remarks box (e.g., “Need a quiet room” or “Arriving with a stroller”) via: Organization Menu (top left) → Settings → Payment & Checkout These notes are stored with the order and appear in the calendar booking details. For checkout behavior, see:
Payment & Checkout Settings
Multi-Booking & Cart

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Store & View Client Details

All collected information — custom fields, remarks, history, tags — is saved automatically.
Access it anytime in: Left Menu → MAIN → Customers Each profile includes:
  • Contact info
  • Booking history
  • Notes & tags
  • Upcoming appointments
Learn more in:
Customers Module

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Tips for Better Data Collection

  • Ask only what you truly need — too many questions reduce conversion.
  • Use custom fields for structured data and remarks for free-text input.
  • Review client info regularly to personalize your service.
  • For classes and events, pair info collection with QR Code Check-Ins for smoother arrivals.
Thoughtful data collection keeps your booking flow fast while giving you valuable insights to tailor each client’s experience.