How it works
When you refund a booking, Oskar updates the order status, sends an email confirmation to the client, and records the transaction in your payment history. Refunds can be full or partial, depending on the payment method and your policy.Step-by-step
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Open Orders from the left menu:
Left Menu → MANAGE → Orders -
Select the order you want to refund.
You’ll see full details, including payment method, amount paid, and client information. -
Click Refund.
- For online payments (Stripe): the refund is processed through Stripe, and the client receives the amount directly back to their payment method.
- For offline payments (cash, invoice): record the refund manually to maintain accurate bookkeeping.
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Choose refund amount.
- Full refund — returns the entire payment.
- Partial refund — enter a custom amount.
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Confirm refund.
Oskar logs the refund, updates the payment record, and emails the client a confirmation.
Notes
- Refunds for Stripe transactions follow Stripe’s payout schedule (typically 5–10 business days for clients to see funds).
- Refunds appear in your payment history and reports for full financial transparency.
- You can add a refund reason in the notes field for internal tracking.
- Cancellation policies defined in your Settings → Booking Policies apply automatically.
Oskar makes refunds fast, trackable, and transparent — for both you and your clients.