> ## Documentation Index
> Fetch the complete documentation index at: https://help.oskaros.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Answers to the most common questions about using Oskar.

### General

**Do I need a website to use Oskar?**\
No. Oskar generates a hosted booking page for you automatically.\
Customise it under **[Booking Page Setup](/documentation/core-modules/booking-page-setup)** and share your link anywhere.

**Can clients book multiple services at once?**\
Yes. Enable **[Multi-Booking & Cart](/documentation/bookings-and-scheduling/multi-booking-and-cart)** so clients can add multiple items to their cart and check out in a single payment.

**How do I accept deposits or partial payments?**\
You can require deposits when creating a service or event.\
Go to **[Payments](/documentation/core-modules/payments)** to configure your rules.\
Split payments (e.g. 20 % now, 80 % later) are coming soon.

**What happens if I delete a resource or service?**\
Existing bookings remain valid and can still be fulfilled, but new bookings can’t be made.\
To keep history intact, archive services instead of deleting them.

***

### Setup & Configuration

**How do I add staff or team members?**\
Go to **[Staff](/documentation/core-modules/staff)** to invite colleagues.\
Assign roles (Owner, Manager, Staff) to control permissions.

**What’s the difference between services and events?**\
Services are flexible, duration-based bookings tied to a resource’s availability.\
Events are fixed-time sessions with capacity limits.\
See **[Services vs. Events](/guides/deep-dives-and-how-tos/services-vs-events)** for details.

**Can I create recurring bookings?**\
Yes, you can schedule recurring events (up to 100 occurrences) via **[Recurring & Overnight Bookings](/documentation/bookings-and-scheduling/recurring-and-overnight-bookings)**.\
Recurring service appointments are planned for a future update.

**How do I handle overnight stays?**\
When creating a service for accommodations, set the booking duration to “Nights.”\
Oskar automatically blocks the arrival night and frees the departure day.\
See **[Recurring & Overnight Bookings](/documentation/bookings-and-scheduling/recurring-and-overnight-bookings)** for details.

***

### Payments & Refunds

**Which payment methods are supported?**\
Oskar integrates with **Stripe** for cards and bank payments.\
You can also offer offline options (cash or invoice) in **[Set Payment Methods](/documentation/pricing-and-payments/set-payment-methods)**.

**How do refunds work?**\
Process refunds through Stripe in **Left Menu → MANAGE → Orders**.\
Clients receive a confirmation email, and Stripe processes payouts based on their policy.\
See **[Refunds](/documentation/pricing-and-payments/refunds)** for more details.

**Can I sell add-ons or extras?**\
Absolutely. Add extras in **[Services](/documentation/core-modules/services)** — for example “Premium Helmet” or “Breakfast.”\
They’ll appear as optional items during checkout.\
Learn more in **[Add-Ons & Extras](/documentation/pricing-and-payments/add-ons-and-extras)**.

***

### Booking Page & Notifications

**How do I embed my booking page on my website?**\
Copy the embed code from **[Embed Link & QR Code](/documentation/booking-page/embed-link-and-qr-code)** and paste it into your website.\
You can also generate a QR code for print materials or displays.

**How do I change the look and feel of my booking page?**\
Customise colours, images, and section order in **[Customize Layout](/documentation/booking-page/customize-layout)** and **[Images & Branding](/documentation/booking-page/images-and-branding)**.

**How do I send reminders and notifications?**\
Manage emails and SMS in **[Settings](/documentation/core-modules/settings)** under Notifications.\
For strategies to reduce no-shows, check **[Reduce No-Shows](/guides/smart-tips-and-growth/reduce-no-shows)**.

**Can clients manage their own bookings?**\
Yes. Clients can reschedule or cancel directly via their confirmation link — within your cancellation policy.\
Self-service saves you time and reduces back-and-forth messages.

***

### Data & Exporting

**How do I export bookings or customer data?**\
See **[Exporting Data](/documentation/faq/exporting-data)** to download CSV files of bookings, customers, or payments.

**Is my data secure?**\
Yes. Oskar uses industry-standard encryption and strict role-based access control.\
Only authorised users can view sensitive data.\
For more, see **[Settings](/documentation/core-modules/settings)** and local compliance regulations.

***

### Use Cases & Industries

**Does Oskar fit my industry?**\
Absolutely. Oskar powers booking systems across dozens of sectors — from wellness to government.\
Explore our dedicated guides and landing pages:

* **Public services:** [Government scheduling software](https://www.oskaros.com/use-cases/government-scheduling-software)
* **Creative & education:** [Booking system for art classes](https://www.oskaros.com/use-cases/booking-system-for-art-classes)
* **Beauty & personal care:** [Nail salon booking software](https://www.oskaros.com/use-cases/nail-salons-online-booking-software), [Barber shop software](https://www.oskaros.com/use-cases/barber-shop-software)
* **Hospitality:** [Booking software for small hotel businesses](https://www.oskaros.com/use-cases/booking-software-for-small-hotel-businesses), [Campsite booking system](https://www.oskaros.com/use-cases/campsite-booking-system)
* **Healthcare:** [Medical scheduling software](https://www.oskaros.com/use-cases/medical-scheduling-software), [Chiropractors booking software](https://www.oskaros.com/use-cases/chiropractors-booking-software)
* **Events & venues:** [Venue booking software](https://www.oskaros.com/use-cases/venue-booking-software), [Tour booking software](https://www.oskaros.com/use-cases/tour-booking-software)
* **Fitness & wellness:** [Gym booking software](https://www.oskaros.com/use-cases/gym-booking-software), [Yoga practice software](https://www.oskaros.com/use-cases/booking-software-for-yoga-practices)
* **Workspaces:** [Coworking space booking software](https://www.oskaros.com/use-cases/coworking-space-booking-software), [Desk booking system](https://www.oskaros.com/use-cases/desk-booking-system)
* **Rentals & logistics:** [Tour operator software](https://www.oskaros.com/use-cases/tour-operator-software), [Furniture and staging rental software](https://www.oskaros.com/use-cases/furniture-and-staging-rental-software)
* **Home services:** [Cleaning service scheduling software](https://www.oskaros.com/use-cases/cleaning-service-scheduling-software)

For a complete overview, see our **[appointment scheduling software](https://www.oskaros.com/use-cases/appointment-scheduling-software)** and **[online booking software](https://www.oskaros.com/use-cases/online-booking-software)** pages.\
If you just need a quick, mobile-friendly tool, try our **[time booking app](https://www.oskaros.com/use-cases/time-booking-app)**.

***

Need more? Visit the **[Help Center](/documentation/core-modules/help)** or our **[Feedback page](https://www.oskaros.com/feedback)** to suggest new articles.